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Thank You Letters

Dear Sir/Madam:

I would like to sincerely express my appreciation and gratitude for the excellent care I received from everyone at Cobble Hill Nursing Home.  Cobble Hill Nursing Home is a professional facility and what I especially liked was the “family-like atmosphere.”  Even the maintenance (cleaning) department was concerned about my care and well-being.

I received exceptional and outstanding care from Nurse Smith, Nurse Sonya, Nurse June, Nurse Adrianne, Physical Therapist Jatell, Physical Therapist Ricardo, CNA Merger, CNA Peaches, and Housekeeper Angela. I underwent a complete left knee replacement and these aforementioned staff members went “above and beyond” to make my recovery go smoothly.

The staff at Cobble Hill Nursing Home were compassionate and understanding of my situation.  I’m truly grateful for all the help I received  to regain my mobility and all the techniques I learned that will continue to aid my progress.  Thank you!

Sincerely,

Amanda L. Hudson-Cook

Dear Mr. Tony Lewis:

I just want to take a minute to praise your staff. We wish to express our heartfelt appreciation for the kindness and excellent care of our mother, Alice W. The staff members on the 1st floor have created such a caring environment with such an impeccably high standard of care, delivered with such warmth.

Before my mother came to Cobble Hill, I was very nervous and daunted by the fear of past experiences in previous nursing homes. The staff were all so kind and reassuring when she arrived late in the evening last fall, which took away a lot of my apprehension.

When I arrived the next morning, I was greeted by the morning staff. I was impressed by the bedside manners and compassion, something you rarely find these days.

Not one of my questions or concerns went unanswered. The staff demonstrated total commitment into caring for my mother that day. I am happy to witness on a daily basis that same committed care continues as of today.

We also know that sometimes we may not show our appreciation as effectively as we might. However, I would like to offer special appreciation and thanks to Delrose X. and Jasmine H. for their exceptional dedication, outstanding professional performance and exceeding above and beyond the call of duty. Gail C. and Valerie R. for extending their dedication and compassion, as well as understanding and caring.

To Marie R., Hyacinth H., Emily L., Virginia L. and Kemraj K. for keeping my mother well cared for and comfortable, with a kind word and a smile.

To the housekeeping staff Luc D. and Angela R. who keeps the 1st floor and my mother’s room immaculate and tidy.

I’d like to particularly thank Dr. Weiser, who believed and provided my mother with exceptional vascular care and clinical staff member Doris E. for their expertise. To Dr. Davis for her medical attention and allowing me to see things in a different perspective.

I’d also like to thank all th eother 1st floor building staff, too numerous to mention, who all play such an important part in my mother’s comfort, care and well-being. All your efforts are appreciated.

On a closing note, I always leave feeling like my mother is in excellent hands. Thank you for employing the right “A” team of people to work on the 1st floor. It makes all the world of difference when one has a place to call home away from home.

Thank you all once again for all your care and support.

Best Regards,
Phyllis S. W.

To: Mr. Zolotarevsky,

I recently stayed at Cobble Hill Facility for rehab from knee surgery. I wanted to compliment your staff for the services they rendered to me. Two workers in Rehab were particularly kind and worked with me in a very professional manner. Their names are: Alida C. and Lesly J., P.T.A. These two therapists needed to be recognized for the outstanding care they showed me during my therapy sessions. I would again like to say “thank you.”

Sincerely,
Barbara A.

Dear Mr. Zolotarevsky,

I would like to take this opportunity to thank the nursing staff and rehab program at CHHC. During my stay, the nursing staff was wonderful on all levels. I would particularly like to thank the rehab staff and single out David and Linda. David’s patient persistence and encouragement really motivated me to take every opportunity to speed my recovery. Linda’s common sense approach to handling my personal needs both before and after leaving CHHC, I still remember and use every day. I know my present state of mind as I continue my rehab I can directly link to David and Linda’s insight and expertise.

Sincerely,
Christina C.

It is with great appreciation that I express thanks to you, on behalf of myself and my husband for the extraordinary hospitality which you extended to us and to the Navy League of the United States at the ceremony on Thursday where he was awarded the honor of a place in the Navy League Hall of Fame. I thank you and all of the Cobble Hill Health Center staff for the way in which you made this a truly memorable and joyous event.

From the day Rabbi K. arrived at Cobble Hill Health Center in mid November almost five months after his traffic accident during a Coast Guard Change of Command ceremony, your team of professionals have gone out of their way to minister to his needs and to work closely with me to support and foster his recovery. I cannot give enough praise to all of your staff an in particular to your medical director, Dr. Louis Mudannyake for the attentive skill and expertise with which he has managed my husband’s case. There is a marked improvement since my husband first arrived at Cobble Hill and we see continued improvement with each passing day.

Thank you for all that you and your entire staff do every day to support and give thoughtful care to all the Cobble Hill Health Center residents. I am extremely appreciative of all that you have done to support me in getting the help needed to hopefully restore my husband to a level of functioning at which it will be possible to bring him home.

As we approach the High Holy Day season, I wish you and all your loved ones L’Shana Tova. With many, many thanks I remain

Sincerely Yours,
Elizabeth T.K.

Dear Mr. Lewis:
I want to personally thank you on behalf of our residents and their families for all your help during our evacuation. Many obstacles were overcome because of your assistance. We had to move 195 residents in the period of one day and this would not have been accomplished without everyone working together.

Please thank all your staff on our behalf and let them know that this was truly a perfect example of the health care community showing ts caring and compassion for all those entrusted to us.

Sincerely,
Claude Ritman
Executive Director

“I am writing to give my highest commendation for Patricia Deshong who attended me during my recent stay at Cobble Hill Health Center. Her selfless devotion, tireless efficiency, and consistent cheerfulness were exemplary and served to make my time at Cobble Hill not only pleasant but constructive as well. It is her very personal touch which impressed me the most, for such genuine empathy is very rare these days. Cobble Hill is, indeed, fortunate to have Patricia on its staff of 4A, whose service remained always of the highest standard.

Yours Sincerely,
Ines E. W.

Good afternoon and welcome to my mother’s 100th birthday party. I would like to welcome all of you to such a momentous occasion. I am very thankful to all of the staff for all the attention that you’ve given to my mother. It’s thanks to you that we are reaping the blessings of this day.

I would especially like to thank Beverly Mansfield: you, above all others, really take care of my mother. Beverly, you are exceptional and unique. You go above and beyond with everyone you’re around and you make their lives extra special.I would also like to thank Yani, mother’s night nurse; she is truly attentive and caring. When I am held hostage by my mother, Yani will take a few minutes and sit with my mother and have a conversation with her, and this gives me a chance to get away and go home, (smile).I would also like to give a special thanks to Doris for the beautiful cake she presented to my mother upstairs in the day room for her birthday celebration.

Also a special thanks to Renee, for the decorations and preparations for Mom’s birthday, also a special thanks to Irena for making Mom’s birthday special. And first of all I want to thank the Director Administrator, Ms. Syers, for introducing all of the staff members who contributed to Mom’s birthday party. All of you have really pulled together to make this milestone in Mother’s life very special.

-For A. G.

Dear Ms. Styers,
My husband, William J., is a resident at Cobble Hill Health Center. William was admitted in January 2011. Since then I’ve gotten to know the staff on floor 3A and have observed their interaction with the residents and I commend them for their hard work.

The CNA during the morning hours keeps him well groomed and I would like to mention by name one of your staff members on the PM tour – Mr. Jean France. Mr. France is very good to my husband and any time I’ve ever asked him to do anything to meet my husband’s needs, his response is always prompt and respectful. It is very difficult on a family member having to leave their loved ones each day but I can say honestly that I am most comfortable leaving my husband when Mr. France is on duty, for I know he will be cared for properly….Generally you have a good staff but there are those who go the extra mile. My husband is doing well and that is largely due to the care that is being provided by this facility. My thanks to all of you.
Sincerely,
Tommie J.

“I would like to take this opportunity to inform you and commend your staff for the excellent care that was administered to my mother. Everyone associated with my mothers’ care on “2 South” treated her with grace and kindness. From Dr. Dhillon, to the Nurse Supervisor Ms. Concepcion and her staff, to her physical therapist Michelle and her occupational therapist. Most importantly was her social worker Arthurina Mathis. Ms. Mathis was not only responsive to my inquiries but proved to be a wealth of information. She made what could have been a very difficult situation more palpable……”

My name is Lisa C. and my mother Vera E. was admitted to Cobble Hill on June 18, 2008. After an incident in her home where she was found in a prone position and unable to stand without assistance, she was admitted to Long Island College Hospital. After testing and being treated for dehydration, she was transferred to Cobble Hill for rehabilitation therapy and was discharged on August 12th.I would like to take this opportunity to inform you and commend your staff for the excellent care that was administered to my mother. Everyone associated with my mothers’ care on “2 South” treated her with grace and kindness. From Dr. Dhillon, to the Nurse Supervisor Ms. Concepcion and her staff, to her physical therapist Michelle and her occupational therapist. Most importantly was her social worker Arthurina Mathis. Ms. Mathis was not only responsive to my inquiries but proved to be a wealth of information. She made what could have been a very difficult situation more palpable. The resource guide of Brooklyn Resources she gave me has been indispensable and I have passed on information to friends and colleagues who are also faced with the care of an aging relative. Ms. Mathis also contacted Revival Home Health Care who assessed my mother’s condition and were able to provide her with 12-hour daily home attendant services.There are still challenges that I am faced with and may become acquainted with in the future, but the staff at Cobble Hill helped me to make a difficult transition and to do so with compassion and professionalism. Thank you for your leadership and I thank your staff for all that they did for my mother and all they continue to do on a daily basis.

Sincerely,
Lisa A. C.

“I would often comment to Ms. Sandy how much better my mother looked since she was admitted to your facility. My mother has expressive aphasia after two strokes but your staff would always take the time to figure out what she needed. I saw firsthand how hard the staff of 1B works and would still have smiles on their faces… Again I would like to give a heartfelt thanks to everyone who was involved in my mother’s care. I miss you already, Your institution is unique in its compassion for its residents…“

My mother Janet P. was admitted to your facility on October 28, 2008 in room 112B. On my visits I noticed a great improvement in her physical appearance and her mood. She was not depressed and looked forward to the in-house activities. I would like to commend your staff on their compassion and interest in improving her overall health.On my first visit I had the pleasure of meeting her nurse Ms. Sandy who smiled often and would always have time to answer my questions. She was very professional and caring. I would often comment to Ms. Sandy how much better my mother looked since she was admitted to your facility.My mother has expressive aphasia after two strokes but your staff would always take the time to figure out what she needed. I saw firsthand how hard the staff of 1B works and would still have smiles on their faces.

Ms. Cynthia Spaulding, my mother’s nurse assistant, took great care of her. Ms. Ceasar on the evening shift livened up the evenings with her upbeat personality and laughter. I think this is good for the morale of the residents. I would also like to thank Ms. Williams for making the discharge process relatively stress free. She took time in explaining all my mother’s treatments and medications. I would like to thank all the nursing staff that took care of her as she received superb care.

The whole admissions process started off with my speaking to Ms. Rifky over the phone. I had always taken care of my mother at home, but Ms. Rifky’s calm, reassuring voice and her patience in addressing all my concerns made me feel this was the best place for my mother’s recovery.

I would also like to thank the Physical Therapy staff for helping my mother. It is amazing how much physical and occupational therapy can do for residents to improve their level of functioning. Your staff is very friendly and accommodating. I met several people from housekeeping, accounting, dietary, security and the recreation departments who I noticed truly cared about the residents and their families.

Lastly, I would like to thank Ms. Christine Davis social worker who was instrumental in setting up my mother’s discharge and providing us with VNS services. Ms. Davis was very kind and caring,
Again I would like to give a heartfelt thanks to everyone who was involved in my mother’s care. I miss you already, Your institution is unique in its compassion for its residents.

Sincerely
Michelle and Janet P.

“I would like to thank everyone who cared for Cela. The care she received was outstanding, which was reassuring as none of her children live close to the Brooklyn area. Whenever we visited, we always found her physical condition excellent…“

For the past three and half years, my mother Cela S., was a resident of your facility. I would like to take this time on behalf of Cela’s family, to thank everyone who cared for Cela. The care she received was outstanding, which was reassuring as none of her children live close to the Brooklyn area. Whenever we visited, we always found her physical condition excellent.To all the staff that went out of their way to give extra expressions of love and care, thank you. Mama Cela always felt safe and content at Cobble Hill. She considered some of you like family.Thank you to all the staff that visited the funeral, home, your visits meant a great deal to her family. Her memory will live on in all our hearts.

God bless,
Clovel J.

“I am writing to thank you for having chosen to assign Mr. Lesly Jacques to be my physical therapist during my stay at Cobble Hill Health Center, following my knee replacement surgery on my left knee, which was performed at Long Island College Hospital on December 2, 2009.“

Dear Mr. Zolotarevsky,I am writing to thank you for having chosen to assign Mr. Lesly Jacques to be my physical therapist during my stay at Cobble Hill Health Center, following my knee replacement surgery on my left knee, which was performed at Long Island College Hospital on December 2, 2009.Mr. Jacques is an excellent physical therapist. He urged and encouraged me to do the exercises, which would help me regain flexibility and agility in my knee. He “set the bar” of difficulty high enough that I would, and have improved over time, even when I winced from the discomfort (no pain, no gain). He gave me time to relax between sets of exercises, and he complimented me on my efforts and accomplishments.

In addition, the occupational therapist assigned to me, Ms. Linda Manning, observed me in the rehabilitation center and in my room. She complimented me on my efforts to get around independently, and encouraged my efforts.

Sincerely,
Mrs. Rosemarie Morell


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